Contact officer training
Understanding and fulfilling your responsibilities as a contact officer is important, particularly when dealing with allegations of bullying or workplace discrimination. In this full-day program, iHR’s facilitator and professional actors using our unique Workplace Reality Theatre will share skills, knowledge and behaviours to help participants develop effective techniques for solving a variety of common issues they may face in the workplace.
Designed for: current or potential contact officers
Program length: one day
Cost: $655 gst inclusive
To enrol: Click on the dates below for online registration, call us on 1300 884 687 or download a registration form by clicking here. Payment on invoice is accepted.
Dates and locations:
Canberra 6 Jun
Perth 28 Jun
Onsite delivery also available. Call us on 1300 884 687 or make an online enquiry.
Course content
Topics addressed include:
- the law and expectations
- legislation
- unlawful discrimination
- harassment
- what constitutes harassment
- bullying
- role of the contact officer
- record keeping
- problems experienced by contact officers
- attributes of a contact officer
- conducting a one-on-one meeting
- effective discussions.
Learning objectives
At the conclusion of this workshop participants should:
• understand the role of an Equal Employment Opportunity/anti-bullying contact officer in their organisation
• understand the daily behaviour expected of a contact officer
• be able to deal with allegations of bullying or workplace discrimination/harassment in the context of organisational processes
• understand the federal and state legislation in relation to unlawful discrimination, harassment and bullying and how it impacts on the company, employees and the role of the contact officer
• understand their own potential strengths and areas for development as a contact officer.
Testimonials – what workshop participants say
• “The interaction between the facilitator and the group was very high. The facilitator had a way of getting a message across without preaching from a text book”
• “The role play gave us a good understanding of how to deal with many different situations. As a newbie, training was a great introduction to my role as Contact Officer”
• “Really good with the actors role playing. Gave me a real understanding of my job. Each scenario was like a real life situation”
Onsite delivery
This program can be delivered in your workplace, and use your organisation's policies, procedures and values. The program can also be modified to suit your individual needs.
Register now
To enrol: Click on the dates above for online registration, call us on 1300 884 687 or download a registration form by clicking here. Payment on invoice is accepted.
Download the Contact officer training program overview.
