Managing everyday performance – performance management training
This full-day workshop will help participants to gain the skills and confidence to conduct effective everyday performance conversations. Targeted at managers with staff, the program participants will work with our facilitator and two actors in our Workplace Reality Theatre to observe, analyse and practice the delivery of both positive and negative high-impact performance feedback.
Designed for: managers, team leaders, supervisors
Program length: 1 day
Cost: $655 gst inclusive
To enrol: Click on the dates below for online registration, call us on 1300 884 687 or download a registration form by clicking here. Payment on invoice is accepted.
Dates and locations:
Onsite delivery also available. Call us on 1300 884 687 or make an online enquiry.
Course content
Topics addressed include:
• effective performance conversations
• elements of performance management
• manager activities that contribute to high and low performance
• useful phrases and questions
• feedback principles
• factors contributing to performance
• managing poor performance
• legal considerations
• procedural fairness.
Learning objectives
At the conclusion of this workshop participants should understand:
• what effective performance management is and why it is imperative in the modern workplace
• how to conduct effective everyday performance conversations
• techniques to give feedback to staff that is fair, accurate and consistent with the expectations of workplace law
• the link between leadership, behaviour and performance and how to create a high-performance culture through role models, setting expectations, effective feedback and identifying strategies to enhance individual performance
• the importance of fairness and accuracy when managing performance and maintaining a consistent performance management process
• how to achieve great performance in individuals and teams by recognising and providing motivators such as career development, reward and recognition, and ongoing feedback
• how to manage performance, including the moral and legal requirements associated with formal warnings and termination of employees
• what is required in documenting and recording performance issues.
Testimonials – what workshop participants say
• “It was great having actors doing role plays to get a better feel for good Vs bad situations”
• “The information was all relevant to our situation and was reinforced through the role plays”
• “It was a professional day with a professional presenter”
Onsite delivery
This program can be delivered in your workplace and use your organisation's policies, procedures and values. The program can also be modified to suit your individual needs.
Register now
To enrol: Click on the dates above for online registration, call us on 1300 884 687 or download a registration form by clicking here. Payment on invoice is accepted.
Download the Managing everyday performance – performance management training program overview.
